SHIPPING & RETURNS

SHIPPING POLICY

NoodleZero offers two reliable door-to-door delivery services:

 

NoodleZero delivery team:

NSW

Sydney Metro Area:

Tuesday 6:00PM – 9PM

Thursday 6:00PM – 9PM

Sunday 10:00AM – 1PM

For majority of suburbs, free delivery is provided when you order 1 Combo (20 packs) or more.

Delivery is otherwise charged if purchasing less than 1 combo (20 packs).

 

VIC

Melbourne Metro Area

Tuesday 6:00PM – 9PM

Thursday 6:00PM – 9PM

Sunday 7PM – 10PM

For majority of suburbs, free delivery is provided when you order 1 Combo (20 packs) or more.

Delivery is otherwise charged if purchasing less than 1 combo (20 packs).

 

QLD

Brisbane Metro Area

Tuesday 6:00PM – 9PM

Thursday 6:00PM – 9PM

Sunday 7PM – 10PM

For majority of suburbs, free delivery is provided when you order 1 Combo (20 packs) or more.

Delivery is otherwise charged if purchasing less than 1 combo (20 packs).

 

ACT

Delivery service is provided by Fastway Couriers currently

Free delivery when you order 2 Combos (40 packs) or more.

Delivery is otherwise charged if purchasing less than 2 combo (40 packs).

 

TAS

Delivery service is provided by Fastway Couriers currently

Free delivery when you order 2 Combos or more.

Delivery is otherwise charged if purchasing less than 2 combo.

 

WA

Perth Area

Delivery service is provided by our local delivery team, please contact our WA customer service team for more information. (WeChat: noodlezerowa)

 

SA

Adelaide Area

Delivery service is provided by our local delivery team, please contact our SA customer service team for more information. (WeChat: noodlezerosa)

 

 

Delivery by Fastway Couriers

Delivery to regional and country areas (i.e., not listed above) is provided by our courier partner, Fastway Couriers. Most of urban areas can enjoy the free shipping but you may be charged delivery fee according to Fastway’s Charge standard. NoodleZero would recommend that you arrange the delivery to your work address if no one would be home to receive the package.

 

All orders will be packed in boxes to ensure product quality. Orders will leave our warehouse every Tuesday, Thursday and Sunday afternoon. Tracking numbers will be sent to your email address or mobile. You can track your orders via www.fastway.com.au.

 

Under normal circumstances, orders from NSW, ACT, VIC and QLD will be delivered within 1-2 business days. Please allow 3-5 business days for the delivery to other states (e.g., TAS). If the first delivery attempt failed, a calling card with the tracking number would be left in your mail box. Please log in to the Fastway official web site (www.fastway.com.au) and schedule a date and time for redelivery.

 

Please inform our customer service team if you would prefer the delivery person to leave your parcel at the front door in your absence. However, we will not take responsibility if you do not receive it for any reason.

RETURN & EXCHANGE POLICY

We accept returns and exchanges if the items are in the original saleable condition.

  • Items must be purchased directly from NoodleZero (including orders placed through WeChat and our online store www.noodlezero.com.au ).

  • Items must be returned within 14 days of purchase.

  • Items must be unused, unopened and in original packaging.

  • Sale items are not eligible for refunds.

  • We will not refund the delivery/shipping costs. And the return postage will be the customer’s own cost if simply changing the mind.

  • NoodleZero holds the right to deny refunds if the merchandise returned does not meet our return policy requirements.